Frequently Asked Questions

1. How do I place an order?

You can browse our website, select the item you want, choose your size, color, and click “Add to Cart.” When you’re ready, click the shopping cart icon and follow the instructions to complete the checkout process.

2. What payment methods can I use?

We accept PayPal and Payoneer. Both methods are secure and fast, making it the most convenient way for you to pay.

3. How much is shipping?

The standard shipping fee for orders within the United States is $6.99. This will be added to your order total at checkout.

4. How long does shipping take?

The estimated shipping time for orders within the United States is 7-15 business days. Please note that factors such as shipping address or weather conditions may affect delivery times.

5. Can I change or cancel my order after placing it?

You can change or cancel your order within 24 hours of placing it. After this time, we cannot guarantee changes as the order may have been processed.

6. How can I track my order?

Once your order has been shipped, we will send you an email with a tracking number so you can check the delivery status on the carrier’s website.

7. What is our return and refund policy?

We accept returns within 30 days of purchase, provided the item is unused, with all tags and packaging intact. Once we have received and inspected the item, we will issue a refund to your original payment method.

8. How can I return my item?

To return your item, please contact us via email at [email protected] and provide your order number. Once your request is approved, you will receive detailed instructions on how to return the product.

9. What if I receive a defective or incorrect product?

If you receive a defective or incorrect product, please contact us within 24 hours of receiving the item. We will promptly process and arrange a replacement for you at no additional shipping cost.

10. How can I contact customer support?

You can contact us via email at [email protected]. Our customer support team is always ready to assist you with any questions.

Contact us

Email: [email protected]

Hotline: +1 309-703-2183

Address business: 476 El Dorado Dr, Daly City, CA 94015, US

Working hours: 8 am – 6 pm (from Monday to Friday, Saturday & Sunday off)