Return & Refund

Return policy

We accept returns within 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Cancel order before delivery

You have the right to cancel your Order within 1 day/24 hours.

Please call us or email us. If your order has not been shipped, you will not be charged

Refund conditions

Returned items must comply with our policies.

From the date of receipt of goods (indicated on the invoice) to the time of requesting exchange or return of goods, no more than 30 days

The product must be intact, unused, with labels and packaging intact.

You must have valid proof of purchase, such as an order number or purchase receipt.

You may also be asked to provide proof of defective items before returning them, such as sending photos via email.

In case the above conditions are not met, the right to decide to exchange or return the goods belongs to our store.

Shipping back

The customer is responsible for return shipping costs unless the return is due to an error or failure on our part.

My product arrived damaged

We will try our best to avoid damage. If this happens, you can refuse to accept delivery at the delivery point and the product will be returned with the driver.

Please take photos of the damaged item if possible. Please contact us via email or call us please attach pictures.

 

Refund policy

Refund time

Please inspect your product upon receipt and notify us of any defects, missing or misdelivered products. You have 30 days to return the product to us from the date of delivery. If the deadline is exceeded, unfortunately we will not refund or exchange the product

Refund method

Once we receive and inspect your returned item, we will process the refund to your original payment method.

Refunds will include the purchase price of the item(s) less any shipping fees, discounts or promotions applied at the time of purchase.

You will receive a notification when your money is refunded

Please note the following points

If the return is due to a change in personal preference, the customer will be responsible for paying return shipping costs.

If the return arises due to our oversight (e.g. wrong item shipped, defective product), we will cover return shipping costs.

Late or missing refunds

If you haven’t received your refund yet, first check your bank account then contact your credit card company as it may take some time before you receive your refund. Official posting.

Next, contact your bank as sometimes it takes some processing time before the refund is sent.

If you’ve done all of this and still haven’t received your refund, please contact us.

Contact us

Email: [email protected]

Hotline: +1 309-703-2183

Address business: 476 El Dorado Dr, Daly City, CA 94015, US

Working hours: 8 am – 6 pm (from Monday to Saturday, Sunday off)