Order processing time
After you place your order, we will send you an order confirmation email,
All orders are processed within 2-3 business days from the time of order.
A confirmation email with tracking information will be sent once your order has shipped.
Delivery time
We deliver your order within a maximum of 7 to 20 working days from the date of order.
Although we make every effort to deliver your order within the expected time frame, sometimes due to natural disasters or holidays, your order will be delivered the next day.
In these cases, we will contact you.
Transportation costs
Standard shipping: $12 for all orders.
Change delivery address
You may modify your order’s delivery address before we process it (the package) by contacting us via email.
Received goods but damaged/wrong
If you receive a damaged/wrong order, you must promptly return it to us within 30 days of delivery, with photos.
Package was lost
If goods are lost or damaged during transportation, please contact us via email. We will do everything in our power to assist you
Return to Sender
If your order is returned to us by the postal service. We will contact you to redeliver your order. And we cannot refund you in case the package has been returned to us by the postal service.
Address accuracy
Please ensure that your shipping address is correct and complete to avoid any delays or misdeliveries.
Contact us
Email: [email protected]
Hotline: +1 309-703-2183
Address business: 476 El Dorado Dr, Daly City, CA 94015, US
Working hours: 8 am – 6 pm (from Monday to Saturday, Sunday off)